Frequently Asked Questions (FAQ)
Q. How do I get started or place an order with PROMOS CHINA?
A. There are two options for you to choose from:
1. Send an email to sale@promoschina.com and a representative will contact you via e-mail shortly
2. Directly contact PROMOS CHINA via telephone 0086-20-85581089 or fax. 0086-20-85580186
Q. Can I place an order online?
A. To ensure order accuracy, PROMOS CHINA does not offer this option. Because all orders will be manufactured to your specifications, we like to finalize all orders by e-mail or telephone/fax.
Q. What is normal production time of orders?
A. Normally production of the product is anywhere from two week to one month depending on the quantity ordered. If you are sourcing a product, our representative will give you specific information regarding the lead time. If you need a rush order, contact our representatives to discuss your specific needs.
Q. How can I get samples promptly?
A. You can contact our representative via email, fax, or phone to specify the sample you need and provide your courier (as UPS, FedEx, DHL,TNT etc) account No. and we'll send samples through your courier by freight collect. For oversea customers, sample value under USD15.00 normally free of charge. As a courtesy, Your express airmail charges and samples charges can refund from 1st order.
Q. Can I print or customize (OEM) the packing of the product?
A. Yes, Q. How can I get C&F or CIF price? A. Normally our quotation is based on FOB price. Pls inform your destination seaport and estimated quantity, our representative will quote you the C&F or CIF price accordingly. If you feel our freight is higher than your expectation, you can recommend your shipping company to us. Our principal is look for a good reputation shipping company, which offers competitive freight, and can delivery your cargo prompt.
Q. What's the payment term? A. 30% deposit by T/T in advance to confirm the order, balance paid before shipment or balance pay by L/C at sight. Q. How can I trust the quality of the merchandise?
A. PROMOS CHINA employs a strong quality-control team who inspects each order before shipment. |
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